Shipping policy
At EmKa, every item is handcrafted with care in our workshop before being shipped. Because of this, we take a little extra time to ensure each product meets our quality standards before it leaves us.
Processing & Dispatch Time
All orders are handmade to order.
Current dispatch time:
5–7 working days
Once your item is ready, it will be securely packaged and dispatched with one of our trusted courier partners.
You will receive a dispatch confirmation email with tracking details as soon as your order leaves our workshop.
Delivery Services
We use reliable courier services to ensure your order arrives safely.
Our delivery partners include:
- Parcelforce 24 – next working day delivery after dispatch
- Parcelforce 48 – 2 working days after dispatch
- Evri – 2–3 working days after dispatch
The courier used will depend on the size, weight, and type of item ordered.
Order Tracking
Once your order has been dispatched, you will receive an email with your tracking number.
This allows you to follow your parcel and see updates such as:
- Parcel collected
- In transit
- Out for delivery
- Delivered
Please make sure your email address and mobile number are correct at checkout so you receive delivery updates.
Delivery Locations
We currently ship within the UK.
Delivery times may vary depending on your location and the courier service used.
Delivery Issues
If your parcel is delayed, lost, or arrives damaged, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Any photos if the item is damaged
We will work quickly with the courier to resolve the problem.
Handmade With Care
Every EmKa product is carefully handcrafted, packed, and dispatched with attention to detail. Our goal is to ensure your furniture arrives safely and ready to be enjoyed in your home.
Thank you for choosing EmKa Home Design! We appreciate your support and look forward to delivering your handcrafted furniture.